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General FAQ

1.I am not able to register or log in to the members area. What is the problem?

Make sure that you have the browser set to accept cookies. If not, you may have problems with logging in to the members area.

2.I have problem with the activation of the account. What to do?

You need to enter the correct email id while registering. If the email id is incorrect, you will not be able to activate the account. For any technical assistance, please email support[at]certexams.com

3.How long is the subscription valid?

The subscription period is valid for one year. In case of paid subscription, it is valid for one year from the date of registration. 

4.I have paid for your subscription. However, now I want a refund, do you offer refunds?

Demo practice tests are provided for each exam. Members are requested to go through the demo exams before buying full membership. For further information, please email support[at]certexams.com

5.I have some technical problem with my subscription. Whom to contact?

Please email support[at]certexams.com for any technical assistance.

6.Which browsers are supported for taking online tests?

Currently,the online exams are tested with Internet Explorer 5.5 and above.

7. I have subscribed for one of your practice exams. I am able to log in from only one computer at a given time. Can I log in from two or more computers simultaneously?

Members will be able to log in to their account only from one computer at any given time. Multiple simultaneous log ins require multiple licenses. Please email sales[at]certexams.com if you require multiple log-ins. 

8.Is there any software to download and install for taking your online exams?

No. There is no software to download to take online exams. You only need Internet access and a compatible browser (IE 5.5 or above).

9.Do you offer certification after writing an exam?

CertExams.com offers preparation exams which help you prepare for certification exams. We do not offer certification exams. To write one, please contact Prometric or VUE. 

10. How do I take a practice exam?

If you already have an account with us, please login using your login and password. If you are new to certexams.com, go to the Register screen to sign up for an account. Registration is absolutely free and you're under no obligation to buy anything. 

11. How do I buy an exam (subscription to an exam)?

You can buy an online exam by choosing appropriate exam from the list of available practice exams. 

12. Now I have bought (subscribed) an exam. How do I activate?

The activation of full version of any exam is automatic. You only need to log in and choose "Activate Exam" hyperlink against the exam that you had purchased. Enter the serial number and accept the terms of the license agreement. Now you are ready to avail full version of the practice exams.

13.How many questions are available for each set of practice exams?

It defers from exam to exam. Normally, there will be 180+ questions for each set of practice exams. For example, if you had purchased A+ Core practice exams, there will be typically 3 tests and a total of 200+ questions.

14.I have done several IT certifications myself. Is it possible to contribute my expertise?

Please write to sales[at]certexams.com specifying the certifications that you had achieved, and the area of interest. We will certainly interested in exploring the possibilities of contributions.

15.Do you offer corporate or bulk discounts?

Yes, please write to sales[at]certexams.com for details.

16. Do you offer class room training?

No, we are not offering class room training. We only offer online learning tools.

For any questions not answered above, please email support[at]certexams.com

17. How do I re-activate the software in case of computer crash/update/moving to newer one?

Disparate of the Publisher, license is re-issued only on request, to re-active the software in case of computer crash/update/moving to newer one. Please contact support[at]certexams.com

18. I have installed the software on my work computer, but I want to use the software on my home computer during off-hours also. How do I request for an additional license?

Disparate of the Publisher, additional license is entertained as needed only on request. Please contact support[at]certexams.com

Technical FAQ

1. I am getting runtime error while trying to activate full version online. Screenshot with error message is show below. How to fix this error?

1.Download COMCTL32.OCX.
2.Copy the file to system folder that is WINDOWS\SYSTEM directory on your C: drive (for Windows NT and 2000: \WINNT\system32).
3.open the command prompt by going to start->run.(If you are using Vista or windows 7 run the command prompt as adminstrator by going to start->run(right click and run as administrator)
4.According to your Operating System, type the following command to register this library file:

Windows NT or 2000: regsvr32 \WINNT\system32\COMCTL32.OCX
Windows XP: regsvr32 \windows\system32\COMCTL32.OCX
Windows Vista: regsvr32 \windows\system32\COMCTL32.OCX
* Please note that there is a SPACE after "regsvr32" and before the rest of the command.

5.You should see a message saying "DllRegisterServer ... succeeded"

For windows 7:

Step 1: Re-register the component. Verify if comctl32.ocx is in C:\windows\system32 folder. If you, you may try re-registering the file. 1. Go to start and type cmd.
2. Right-Click on cmd and select “Run as Administrator”.
3. Type regsvr32 comctl32.ocx and press Enter.
If successful you should get a popup saying "DllregisterServer in comscl32.ocx succeeded" Explanation of Regsvr32 usage and error messages

Step 2: Un-install and reinstall the software. Re-installing helps in installing the missing component. Do this as a last resort. For your reference: Uninstall or change a program

2.I am getting runtime error ‘429’ after installation is completed. Screenshot of the error is shown below. How to fix this runtime error?

 

1.Check if scrrun.dll is present in system folder that is SYSTEM\WINDOWS in c: drive (\WINNT\system32 for Windows NT and 2000).
2. If the dll is missing download it from following link           http://www.fixdevice.com/dll/file/478.html     If the dll is already present in system folder proceed with step 4
3.Copy the download dll to the system folder.
4.Accoring to your operating system type the following commands to register the dll:

Windows NT or 2000: regsvr32 \WINNT\system32\scrrun.dll Windows XP: regsvr32 \windows\system32\scrrun.dll
Windows Vista: regsvr32 \windows\system32\scrrun.dll
* Please note that there is a SPACE after "regsvr32" and before the rest of the command.

5.You should see a message saying "DllRegisterServer ... succeeded"

For windows 7:

Step 1: Re-register the component.
Verify if scrrun.dll is in C:\windows\system32 folder. If you, you may try re-registering the file. 

1. Go to start and type cmd.
2. Right-Click on cmd and select “Run as Administrator”.
3. Type regsvr32 scrrun.dll and press Enter.
If successful you should get a popup saying "DllregisterServer in scrrun.dll succeeded"
Explanation of Regsvr32 usage and error messages 


Step 2: Un-install and reinstall the software. 
Re-installing helps in installing the missing component. Do this as a last resort.
For your reference: Uninstall or change a program 

2. Which version of adobe reader is compatible with CertExams.com Network Simulators and Lab Simulators?

Network Simulators and Lab Simulators are compatible with Adobe Reader 8 or later versions. Download link to Adobe acrobat Reader : http://get.adobe.com/reader/otherversions/


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